--- title: Billing FAQ description: Have questions about billing and invoices from VTSL? Find answer to your questions here... --- # BILLING QUESTIONS? ## Frequently asked billing Questions **How will I be billed?** Monthly service charges are billed a month in advance, calls are billed a month in arrears. Please note that your first bill is usually higher than your normal monthly bills as it includes your first month pro-rated from the time your system went live, and the next month in advance. **When will I receive my monthly bills?** The bills will be emailed to you at the start of each month. **I am on a call bundle, why have I been charged for calls?** Not all destinations are included in a call bundle. To see which calls have generated a charge please download your call itemisation from the VTSL Portal.  Please see video below. For a copy of your call tariff showing the list of included destinations, please contact your account manager or email [info@vtsl.net](mailto:info@vtsl.net). **Where can I get copies of previous bills?** Customer Self Service portal users can download the bills from the portal under the Invoices tab. [Access the Self Service portal here](https://vtslltd.force.com/VTSLSelfService/login). **When can I view my call itemisation?** Customer Self Service portal users can download the call itemisations from the portal under the Invoices tab. Invoices > Breakdown of call charges. [Access the Self Service portal here.](https://vtslltd.force.com/VTSLSelfService/login) ### Menu ### View our live status page VTSL has one of the most robust networks available, but sometimes things go wrong in the telecoms world.  Check our live status page for real-time updates. [![View network status](https://no-cache.hubspot.com/cta/default/364792/fb3fb212-27f7-4146-b117-2a078f13fb82.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/fb3fb212-27f7-4146-b117-2a078f13fb82) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://www.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://www.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **