Frequently asked billing Questions

How will I be billed?

Monthly service charges are billed a month in advance, calls are billed a month in arrears.

Please note that your first bill is usually higher than your normal monthly bills as it includes your first month pro-rated from the time your system went live, and the next month in advance.

When will I receive my monthly bills?

The bills will be emailed to you at the start of each month.

I am on a call bundle, why have I been charged for calls?

Not all destinations are included in a call bundle. To see which calls have generated a charge please download your call itemisation from the VTSL Portal.  Please see video below.

For a copy of your call tariff showing the list of included destinations, please contact your account manager or email info@vtsl.net.

Where can I get copies of previous bills?

Customer Self Service portal users can download the bills from the portal under the Invoices tab. Access the Self Service portal here.

When can I view my call itemisation?

Customer Self Service portal users can download the call itemisations from the portal under the Invoices tab. Invoices > Breakdown of call charges. Access the Self Service portal here.