--- title: Call Queuing description: Never let your customers hear a busy tone again. Instead, use VTSL's cloud call queuing to provide them with recorded music or information while they wait, and friendly messages telling them where they are in the queue. --- # Call Queuing Never miss a call with VTSL's cloud call queuing ## Benefits ![cloud.svg](https://www.vtsl.net/hubfs/assets/VTSL%20SVG%20icons/cloud.svg "cloud.svg") ### PROVIDE IMPORTANT CUSTOMER INFO  Inform your customers about products and services, as well as current company news while they wait for an agent. Simply upload recorded messages to in the VTSL Portal, or if you prefer - VTSL will do it for you. You can also play music, or a combination of music and messaging.  ![peoples.svg](https://www.vtsl.net/hs-fs/hubfs/assets/VTSL%20SVG%20icons/cable.svg#.jpg?width=300&name=cable.svg#.jpg "peoples.svg") ### AVOID MISSED CALLS Call queuing can be set up for any DDI, an auto attendant selection or call groups. Once set up, your callers will no longer hear a busy tone, but rather be told where they are in the queue while listening to a recorded message or music. ![buildings-small.svg](https://www.vtsl.net/hubfs/assets/VTSL%20SVG%20icons/buildings-small.svg "buildings-small.svg") ### UTILISE STAFF MORE EFFICIENTLY Often it is only a few hours a day that lines are very busy.  Rather than employ more agents to cover these peak times, use call queuing to manage the heavier call periods without upsetting callers. ![building-medium.svg](https://www.vtsl.net/hubfs/assets/VTSL%20SVG%20icons/building-medium.svg "building-medium.svg") ### THE POWER OF THE VTSL CLOUD  Your call queue will be hosted in the VTSL cloud, ensuring their is no impact to your network or local telecoms infrastructure even with a high number of queued callers.  ** ### Customers told their number in queue ** ### Play music or recordings ** ### Unlimited places in queue ** ### Help staff during busy periods ** ### Easily managed in VTSL Portal ### HELP YOUR TEAM DURING PEAK CALL TIMES The only thing worse than not being able to find a company's phone number, is to get a busy tone when you dial it.  Customer service is more important than ever in today's competitive marketplace.  You can't afford *not* to use technology to help you deliver a better, quicker service.  With VTSL's cloud call recording, customers will hear either music or a recorded message while they wait for an agent, with friendly updates as to where they are in the queue.  Record the messages yourself, or use professionally recorded versions.  You can also set the specifications of the service, including how often you would like callers to hear their place in the queue, and how far apart you would like your recorded messages to play. Not only is call queuing a way of preventing customers from getting upset when they can't get through to you, it is an opportunity to provide them with important information about your products and services, as well as relevant news and updates. It is also the best way to maximise your current resources, helping you to avoid having to hire additional agents just to cope with the busy periods.  [![Download brochure](https://no-cache.hubspot.com/cta/default/364792/1f463a28-2b3c-4db6-ae39-d06fa62313cf.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/1f463a28-2b3c-4db6-ae39-d06fa62313cf) ## Have questions?  ### Order Call Queuing - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://www.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://www.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **