HELP YOUR TEAM DURING PEAK CALL TIMES

The only thing worse than not being able to find a company's phone number, is to get a busy tone when you dial it.  Customer service is more important than ever in today's competitive marketplace.  You can't afford not to use technology to help you deliver a better, quicker service.  With VTSL's cloud call recording, customers will hear either music or a recorded message while they wait for an agent, with friendly updates as to where they are in the queue.  Record the messages yourself, or use professionally recorded versions.  You can also set the specifications of the service, including how often you would like callers to hear their place in the queue, and how far apart you would like your recorded messages to play.

Not only is call queuing a way of preventing customers from getting upset when they can't get through to you, it is an opportunity to provide them with important information about your products and services, as well as relevant news and updates. It is also the best way to maximise your current resources, helping you to avoid having to hire additional agents just to cope with the busy periods.