TRANSFORM YOUR CALLERS' EXPERIENCE 

Being transferred multiple times, or waiting while one agent recites our story to another agent is frustrating, time consuming and results in a negative customer experience. 

This needn't happen with the VTSL Auto Attendant.  You can create the perfect menu for callers. They can select where they would like to be transferred to based on their query simply by pressing a button.  Moreover, you can easily change your menu options online in the VTSL Portal, as well as settings including how many times they should hear the auto attendant. 

How does it work?

Auto attendant is a cloud-based application that can be updated in real time in the VTSL Portal. With VTSL's auto attendant you can create a unique Initial Greeting (e.g. Thank you for calling Company ABC) based on the time of day, as well as create your menu options just the way you need them. 

How do I record my menu options?

When you log into the VTSL Portal, you will be guided through the set-up of your menu and given instructions on how to record your menu options.  It is very simple: you enter your extension in the Portal, your phone will ring, and then you will be guided through recording your menu options. 

What if I need more than one auto attendant?

You can have many auto attendants if you wish, and you can have a menu option on one attendant lead to another auto attendant.  You can search for auto attendants by name or extension in the VTSL Portal to manage their settings. 

How do the time-of-day initial greetings work?

You can record different initial greetings based on the time of day: morning, afternoon or evening.  So if you would like to say, 'Good morning, thank you for calling Company ABC', you could set it up that way.

How many times will the auto attendant play?  

The number of times your auto attendant plays can be specified in the VTSL Portal, as well as what happens to the call after the caller has heard it, e.g. go to voicemail, end call, etc.