JOb Description

Healthcare + Gym + Flexible Working

VTSL is an award-winning technology company specialising in business cloud communications. VTSL was established 9 years ago and has developed its pioneering technology to remain on the leading edge of business communications. VTSL has 97% customer retention over the last 5 years and is privately owned.

VTSL boasts a staff retention rate of nearly 100%. Staff are given the autonomy they need to do their job, while receiving the direction they need to grow and develop. Work-life balance is important to the founders of VTSL, and as such the company offers the ability to regularly work from home, as well as other flexible working options. VTSL offers a competitive compensation package that includes a gym membership and private healthcare.

This role offers the right candidate the opportunity to work in a growing company within a fast-paced and highly dynamic sector.

The main responsibilities of this office-based role include: answering customer queries, performing account reviews, leading training sessions for customers, and ensuring maximum optimisation of VTSL products. A large part of this role is dedicated to dealing with inbound enquiries and keeping in touch with clients to ensure their continued success with using VTSL products. The Customer Success Executive reports to the Customer Success Director and must be highly organised and very personable.

Responsibilities include:

• Handling inbound customer queries, configuration changes, additions, moves
• Developing relationships with clients to improve customer satisfaction
• Proactively engaging with customers to identify and resolve issues
• Utilising VTSL’s customer CRM (Salesforce) to document customer queries, reviews, issues, meetings, etc.
• Effectively escalating issues to relevant internal teams
• Customer training on products
• Appointment setting for Customer Success Director for field based client review.

What we need from you:

• • Experience working in Telecommunications Customer Services or Operations
  • Strong verbal and written communication skills
  • Experience using CRM systems, ideally Salesforce
  • IT literate
  • Commercially aware
  • Self-motivated, friendly and confident
  • Highly organised
  • Team player

 EMAIL YOUR CV TO VACANCIES@VTSL.NET