WE’VE GOT HISTORY

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In 2006 there were several hosted business phone system providers but none that were providing the features 10-250 user businesses needed to get ahead, at a budget they could afford, on a network where voice quality could be guaranteed. David and Robert Walton decided to create VTSL to fill that gap.

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2016

David and Robert Walton started Voxalis, which eventually became known as VTSL.  As entrepreneurs who had most recently spent 6 years building a technology business financing firm, they understood what SMEs needed and how a VoIP business phone system could make a difference to their bottom line.

David & Robert set-up offices in London to get the best talent. They hired programmers and designers to develop bespoke applications. They partnered with the best business phone provider, Mitel. They invested millions of pounds into infrastructure to ensure the best quality of voice. But most importantly they created a culture of passion about their product.

VTSL began to specialise in certain sectors: business centres, GP practices, schools and professional services organisations such as accountants, solicitors and estate agents. 

They hired more people, invested heavily in infrastructure and continued to grow year on year. 

VTSL expanded their London HQ, opened up operations in Ireland and continued to add new features and applications to thier increasingly popular hosted VoIP business phone service.

VTSL grew to more than 10,000 users and more developers were hired to ensure VTSL's VoIP technology remains on the leading edge.  Network infrastructure was reinforced and monitoring systems upgraded. 

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Focus on service 

Telecoms companies are notorious for their lack of customer service. Whether it is a mobile provider, local business telephony provider, or large telco, most people can relate to having spent a long time on hold, only to end up speaking to someone who can't actually help. VTSL does things differently. When you call, you can speak directly to a master's degree educated engineer who will be familiar with your account. And if you do need an onsite visit, we will be there in a matter of hours in most cases. Our goal is to exceed your expectations: not only through outstanding, reliable telephony, but through exceptional support. 

QUICK STATS

TICKETS CLOSED WITHIN SLA

97

EMPLOYEE RETENTION 

100

NEW BUSINESS FROM REFERRALS 

54

"VERY SATISFIED" CLIENTS

97

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What our clients say

I thoroughly recommend this company as they deliver all that they promise! Starting up a new organisation is fraught with anxiety, especially in terms of IT installation and configuration and Steve and the team were always there to help us to find a solution to whatever problem arose. Once installed the system worked and if we ever had a question an answer was just a phone call away. An all-round excellent service.

Jane Bailey, 2nd Chance College

VTSL’s system is everything they say it is – easy to use, flexible and reliable with perfect voice quality.
I would highly recommend them and do.After years of sub-par service from BT, I couldn't be more relieved to find a business phone service like VTSL.

Porteur Keen, Changeboard

I can’t begin to tell you how grateful I am for your help. This office move has been stressful but the fact you have been so flexible in diverting the phones for us has succeeded in preventing a crisis from turning into a disaster. Thank you very, very much.

Sean O’Farrell, Choice Loans

A simple and brilliant system/service, providing excellent functionality and flexibility.

Dave Thomas, Meridian Business Support

I have used VTSL’s excellent voice over internet (VOIP) service for over three years without any issues and have recently added their voice recording system which is very good value. As a busy insurance broker team handling a large volume of calls both UK and internationally, a good, clear and reliable service is paramount to our needs. I would have no hesitation in recommending VTSL.

Peter, The Health Insurance Group

In my years of dealing with VTSL support have always been friendly, prompt, helpful and extremely competent. Highly recommended.

Justin Raulli, Hosted Services Engineer, Virocom

We are a very satisfied customer. VTSL has delivered promptly both in terms of sales and service.They are one of the best, most customer-friendly organisations I have dealt with!

Ratish Pillai, Practice Manager, Westbourne Green Surgery

With VTSL the need to build a business round a fixed landline has disappeared, and I am able to allocate landline numbers to other offices and mobile phones. This means I never have to change numbers whether at home or abroad – moving a number geographically takes two minutes on line.

Jeremy Thorowgood, Commercial Property and Business Consultant

We have been with VTSL for 7 trouble-free years and in the rare event of an external issue, VTSL have been most proactive in sorting a workaround.

Millennium Corporate Travel

First impressions after a month of our new phone set-up are it is superb.  Everything is working well, there is good call quality and it has been very easy to implement.  The best part however is that our German team are on the same internal extensions, which keeps them as part of the company as supposed to a satellite office.

Steve Garner, Venquis

Management TEAM

Robert Walton

Chief Executive Officer

David Walton

Chief Financial Officer

Nicola Cheema

Operations Director

Tom Goldsworthy

Sales Director

Malik Ahmed

Technical Director