VTSL is an award-winning cloud communications company offering unmatched flexibility, reliability and security to the financial sector

VTSL was created to provide the market with a better telecommunications option than large telcos with poor service and resellers with no real support.  From the outset, everything at VTSL was done with first-rate service in mind, from developing the cutting edge applications in-house, to engineering a fully-redundant private network.  Moreover, VTSL treats each and every customer the way we want to be treated.  You get the respect and quick responses you deserve, all while enjoying an advanced telecoms solution provided to you as-a-service.

• VTSL's solution includes: Fibre internet connectivity, cloud IP telephony, phone applications for faster-working and compliance, LAN & WAN set-up and flexible working features that allow staff to work from anywhere - all designed with the financial services industry in mind
        
• Our  unique cloud Call Recording service is unparalleled: Unlike other providers, you can access call recordings instantaneously in the VTSL Portal. Search by user, date, time or number. Recordings can be listened to, downloaded or emailed and VTSL offers unlimited cloud storage. And with VTSL, you are fully compliant with MiFID II
      
• Every element of our service is highly secure: Your privacy is paramount to us.  We have a wide range of security measures in place including firewalls, pin-protection, anti-fraud detection software, 3rd party network weakness testing and more.  Learn more about security >>>
     
• Enable staff to work from anywhere as if they are in the office with VTSL's Soft Client Application and Mobile Twinning
     
• Disaster recovery solution: With multiple T1 carriers for voice calls and VTSL's ability to switch carriers, you stay online even if one carrier goes down. But if something unpredictable happens - flooding, train strikes, widespread illness, and your team needs to work from home - they can in an instant. Calls can be diverted to mobiles and mobiles can receive and make calls from office numbers
       
• VTSL's system and phones are easy to use:  We offer a range of Mitel & Polycom phones that are high tech, yet incredibly intuitive to use so staff can hit the ground running without days of training 
      
• VTSL has the credentials you want from a telecoms provider: not only have we won multiple industry awards, we are ISO 9001 certified and ISO 27001 certified, an ISP, a member of ITSPA, Ofcom and RIPE
     
• Our experienced Operations team will project manage everything: your set-up will be handled by us from start to finish  
      
• Need to keep your phone number? No problem
  
  
• Fair, transparent pricing: Pay per user, per month and add and remove users and features as is needed
  
  
  
  

Commonly asked questions

Incredibly easily. You simply log in to the VTSL Portal, click "Call Recordings" and then search by user, phone number, date or time.  You can listen to the recording right then and there, or download it. Note that this is an important part of MiFID II, and not all providers provide easily accessible recordings. 

How long are call recordings stored for?

As long as you need them stored for, but to adhere to MiFID II, the minimum period is 5 years.

Will the price of call recording rise if I have to store calls for 5 years or more?  No, at VTSL we have a set price for call recordings and storage, we do not charge extra based on the amount of storage required. 

We need to be 100% sure we are compliant with GDPR, MiFID II and PCI DSS.  Is this the case if we choose VTSL?

VTSL's Call Recording is FCA compliant and our Card Easy service is compliant with PCI DSS.

What about an international presence?  Can you provide us with phone numbers for Germany and the United States for example?

Financial services firms often have clients abroad.  With VTSL, you can have a French number (for example) pointed at almost any extension within your business.  So your French clients could make a local call that rings the phone of your staff member in the UK.  See our International Numbers page for more information.

We also offer a special international pricing package that offers all-inclusive calls to a large number of countries. 

What about flexible working?  How do you help our consultants work professionally outside the office?

The VTSL Soft Client app allows users to use their mobile just like their office phone.  Calls can be made to and from their office number, without using mobile minutes, and the user can forward or conference calls in to colleagues in the office using the directory or the colleague's extension.  This powerful tool means that staff can work from home, or on the go, without missing important client calls.  

The VTSL Portal is where you go to manage your phone system.  Your office administrator (or whomever you choose) can change auto-attendants during holidays, add extensions for new employees, change call forwarding when needed, change user permissions and much more.  See our Web Portal page form more information.

“VTSL's VoIP platform has been integral to the successful evolution of Beeks Financial Cloud Group Plc and is at the core of our enterprise class service to our financial sector client base.”

- Paul Donohoe, Chief Operating Officer