Here are some of our most frequently asked questions.
If you can't see what you are looking for, please give us a call (020 7078 3200) and we will provide you with any information you may need. Please note that in order to give you the most accurate quote and proposed solution, a site survey and face-to-face meeting is usually best.
It depends on your current set-up and what kind of connectivity you are using. Most of our clients have their new VTSL service installed and running in 10-25 days. We can however provide solutions for those that need telephony sooner.
Potentially. If you have Mitel IP phones, you can use them and don't need to order new phones. Likewise, if you have Gigaset or Polycom IP phones, there is a good chance that you can use them as well, depending on the model. When we consult with you, we will check this and advise you accordingly.
No. We have plenty of smaller clients on bespoke packages because they have unique needs, or a wide range of different types of users. Our sales advisor will make sure that a bespoke package is designed for you if that is the best, most cost effective option for your business.
VTSL has found that our customers stay with us for the long term. We have an extremely low turnover rate, and as such don't feel the need for onerous contracts. Our prices are very competitive because we develop most of our own applications and advanced features in-house. We are not paying a licensing fee for them, or buying them from a third party.
The beauty of a hosted VoIP telephony system is that it resides in the cloud. As such, we are able to provide our customers with new features and updates automatically without having to come to their office. We also are continually evaluating the phones we offer to ensure that we capitalise on new developments in hardware.
Yes, we can not only provide telephony for all three, but we can ensure that you have "on-network" calling between sites. To reach colleague at another office, staff simply need to dial an extension and the call is free.
Yes VTSL is a telecoms service provider with our own network infrastructure. We are not a reseller. And unlike BT, no matter where your office is in the UK, you will deal with us directly, not a local franchise.
VTSL is regulated by Ofcom and voluntarily adheres to ITSPA (Internet Telephony Service Provides Association) regulations. We are members of RIPE, LINX and the FSB. Moreover we an ISO 9001 accredited organisation. ISO 9001 is an International Standard that gives requirements for an organisation’s quality management system (QMS) – requirements which are assessed every year.
VTSL is growing at a fantastic rate and has since the company was founded in 2006. We have more than 500 clients and 10,000 users across the UK, and our VoIP platform (Silhouette) is used by hundreds of thousands of people across the world.
We support a number of charities with a free, or very discounted, telephony service, and both our management team and staff participate in a variety of charity events throughout the year. We firmly believe in being connected to our community and supporting organisations who are working for positive change.
For most of our clients, we install everything – from new phones on desks, to any routers or switches may be needed FREE OF CHARGE. For some smaller clients in very remote locations, one of our engineers may talk you through phone installation if it is straightforward.
No. The price you sign up for is the price you get to keep, even if our prices eventually go up for new clients.
We will make sure they keep working. In most instances this involves installing a new analogue telephone line that they will use when your telephony is switched over. It is very common and something we deal with every day.
Yes, 95% of the time there is no issue bringing your telephone number with you. Our provisioning team are experts in number porting and will ensure that your numbers are switched over to VTSL.