policies

Code of Practice

Includes our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls

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Service Level Agreement

Download VTSL's SLA's, detailing response and fix times

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Complaint Handling

Code of Practice on Complaint Handling and Dispute Resolution

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Terms & Conditions UK

By signing the VTSL order form you agree to be bound by these terms and conditions

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Terms & Conditions Republic of Ireland

By signing the VTSL Ireland order form you agree to be bound by these terms and conditions

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Environmental Policy

We believe part of being a responsible business is being environmentally friendly

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