policies

Code of Practice

Includes our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls

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Service Level Agreement

Download VTSL's SLA's, detailing response and fix times

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Data Protection Policy & GDPR Compliance

Download VTSL's policy on data protection and information on GDPR compliance

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Terms & Conditions UK

By signing the VTSL order form you agree to be bound by these terms and conditions

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Terms & Conditions Republic of Ireland

By signing the VTSL Ireland order form you agree to be bound by these terms and conditions

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Information Security Policy

VTSL follows best practices in the confidentiality, integrity and availability in Information
Security Management following the the ISO 270001:2013 standard

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Environmental Policy

We believe part of being a responsible business is being environmentally friendly

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Complaint Handling

Code of Practice on Complaint Handling and Dispute Resolution for UK customers

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Complaint Handling Republic of Ireland

Code of Practice on Complaint Handling and Dispute Resolution for Irish customers

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VTSL's Disaster Recovery & Business Continuity Plan 

Implemented in the event of a disaster to ensure business continuity 

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