JOb Description

£25-35K, Gym Membership, Healthcare
Full training & certification sponsorship

VTSL is a profitable, growing and award winning company that provides very high quality cloud-based communications services to business customers. Customer service is hugely important (90% of our customers are either very or extremely satisfied with our service).

Culture of VTSL
Priding ourselves on having a warm, supportive environment to work with thorough training and a strong team-working ethic, VTSL is a genuinely pleasant company to work for and small enough to make a company-wide contribution. You will not feel like a cog in a big machine!

We try hard to provide a strong work-life balance and offering a challenging environment and time to pursue interests outside of work. As a field based role your assignments can sometimes be outside of office hours, we will provide time off in lieu for those assignments.

Field Engineer Role
We are looking for a Field Based Engineer to travel to customer sites, install VTSL equipment, providing onsite support in response to problems identified by our help desk. You will install new services, and also diagnose and fix faults on-site.

A personality is a must as you will need to communicate well with the customers, suppliers and colleagues both on the phone and face to face. You will also need to be able to work under pressure and to help build relationships with our clients, both existing and new.

This is a client facing role and excellent customer service is vital to the success of the role.

Career Potential
VTSL is growing and aims to have a dedicated team of engineers which you will be managing. There is also scope for technical training and accreditation on IP and Networking technologies.

What we are looking for:
  • IT/Telecom Installation experience (Site visits, compiling and writing site reports)
  • Good understanding of structured cabling such as patching, Cat5/6, uplinks
  • Good working knowledge of IP environments, networking infrastructure including Wireless Networks.
  • Possess an understanding of telecommunication technology (copper and fibre)
  • Be able to demonstrate an awareness of DNS, DHCP, Configuring Cisco devices Switches and Routers technologies
  • Demonstrate excellent interpersonal, organisational and communication skills, with the ability to work under pressure and meet deadlines
  • High level of attention to detail and pride in your work
  • A flexible approach, with the ability to work well on your own as well as part of a team
  • Show a commitment to ongoing professional development and be prepared to undertake training as required
  • Familiar with WAN/LAN and SIP technologies
  • A full UK Driving License is essential

Key Responsibilities:

  • Full installation of hosted telephone and internet services to medium and large businesses.
  • Conducting WiFi surveys and full site survey for new and existing customers.
  • Closely working with operations and support teams on delivering and troubleshooting services where required.