Customer Success Manager

JOb Description

VTSL is an award-winning technology company specialising in hosted telecommunications. VTSL was established 9 years ago and has developed its pioneering technology to remain on the leading edge of business communications. VTSL has 97% customer retention over the last 5 years, is privately owned and profitable.

VTSL boasts a staff retention rate of nearly 100%. Staff are given the autonomy they need to do their job, while receiving the direction they need to grow and develop. Work-life balance is important to the founders of VTSL, and as such the company offers the ability to regularly work from home, as well as other flexible working options. VTSL offers a competitive compensation package that includes a gym membership and private healthcare.

The main responsibilities of this role include: performing account reviews, up/cross selling beneficial products, renewing contracts and overall customer outreach (new products and feature emails, newsletters, annual account meetings, etc). VTSL is growing rapidly and has a number of products developed in-house by VTSL's programming team that will be launching soon. These new products offer a significant opportunity for up-sales.

About the role:

In a newly created role we are looking to enhance customer success with our existing accounts including satisfaction, revenue and retention. The ideal person for this position is highly organised, very personable and feels comfortable learning about and explaining new technology. You will work with the Customer Success Director, report directly to the CEO and be responsible for a wide range of accounts - from large to small, as well as fielding inbound sales inquiries that come through via phone or website. Time management is critical as you will have full and busy schedule, and need to keep track of many important emails, phone calls and appointments. Experience with Salesforce is useful but not required.

Responsibilities include:

  • Meet or exceed targets for retention of existing customers
  • Enhance customer satisfaction
  • Employ a consultative sales approach to up-selling products & services
  • Properly utilise our CRM system (Salesforce)
  • Effectively describe new and products and features to customers, including benefits, how to use, etc.
  • Respond to new inbound sales inquiries
  • Customer Training (existing and new products)
  • Handling customer queries
  • Customer campaigns
 
What we need from you:
 
  • Experience selling / account managing Telecommunications products
  • Strong verbal and written communication skills
  • At least 2 years B2B sales / account management excellence
  • Experience using CRM systems
  • Self-motivated
  • Highly organised
  • Personable and presentable
  • Quick learner of telecoms and technology products (VTSL provides training on their products)

 EMAIL YOUR CV TO VACANCIES@VTSL.NET