--- title: Getting Started - VoIP Business Telephony Set-up description: Get your new VoIP telephone business phone service set up in a flash with our easy to follow Getting Started Guide. --- # Getting Started Everything you need to know and do ## OUR PROCESS ![Getting Started Process.png](https://www.vtsl.net/hs-fs/hubfs/Getting%20Started%20Process.png?width=929&name=Getting%20Started%20Process.png) ## Understanding Your Service ![Understanding Your Service.png](https://www.vtsl.net/hs-fs/hubfs/Understanding%20Your%20Service.png?width=780&name=Understanding%20Your%20Service.png) ## Keeping Your Numbers ![Keeping Your Numbers.png](https://www.vtsl.net/hs-fs/hubfs/Keeping%20Your%20Numbers.png?width=871&name=Keeping%20Your%20Numbers.png) ## What you need to do - 1 ![Screenshot 2022-01-06 at 16.22.52](https://www.vtsl.net/hs-fs/hubfs/Screenshot%202022-01-06%20at%2016.22.52.png?width=871&name=Screenshot%202022-01-06%20at%2016.22.52.png) [![Number Porting Authorisation](https://no-cache.hubspot.com/cta/default/364792/28bef079-073c-457a-96eb-27bfaea7fdd9.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/28bef079-073c-457a-96eb-27bfaea7fdd9) [![Analogue Line Transfer Letter](https://no-cache.hubspot.com/cta/default/364792/3bc36b1b-9e12-4c4f-a2b2-6df820b743e5.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/3bc36b1b-9e12-4c4f-a2b2-6df820b743e5) ## What You Need to Do - 2 ![What you need to do 2-1.png](https://www.vtsl.net/hs-fs/hubfs/What%20you%20need%20to%20do%202-1.png?width=783&name=What%20you%20need%20to%20do%202-1.png) [![Extensions & Permissions](https://no-cache.hubspot.com/cta/default/364792/ffaab2e2-46e2-42b6-8f7e-373d5e081e16.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/ffaab2e2-46e2-42b6-8f7e-373d5e081e16) [![Auto Attendant](https://no-cache.hubspot.com/cta/default/364792/9dd7699b-1b43-4d3f-b911-5ea87d8da793.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/9dd7699b-1b43-4d3f-b911-5ea87d8da793) [![Call Groups](https://no-cache.hubspot.com/cta/default/364792/5cfd3405-2980-4543-9f61-abc439417444.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/5cfd3405-2980-4543-9f61-abc439417444) [![On-Hold Music & Announcements](https://no-cache.hubspot.com/cta/default/364792/aa381601-c8a8-427f-9455-59690956f7a3.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/aa381601-c8a8-427f-9455-59690956f7a3) ## What You NEed to Do - 3 ![What you need to do 3.png](https://www.vtsl.net/hs-fs/hubfs/What%20you%20need%20to%20do%203.png?width=765&name=What%20you%20need%20to%20do%203.png) [![Install Checklist](https://no-cache.hubspot.com/cta/default/364792/eb545219-8dc1-49dd-aa8e-82f50238150d.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/eb545219-8dc1-49dd-aa8e-82f50238150d) [![Installation Overview ](https://no-cache.hubspot.com/cta/default/364792/c827605d-1de6-42f8-bee7-a1303c331b4c.png)](https://cta-redirect.hubspot.com/cta/redirect/364792/c827605d-1de6-42f8-bee7-a1303c331b4c) ## What you Need to Do - 4 ![What you need to do 4.png](https://www.vtsl.net/hs-fs/hubfs/What%20you%20need%20to%20do%204.png?width=784&name=What%20you%20need%20to%20do%204.png) ** THERE COULD BE DOWN TIME FOR INTERNET & PHONE SERVICES ON THE DAY OF INSTALLATION.  ** **VTSL PROVISIONING WILL LET YOU KNOW WHAT TO EXPECT** ## bILLING ![Billing.png](https://www.vtsl.net/hs-fs/hubfs/Billing.png?width=777&name=Billing.png) ## Checklist ![Checklist.png](https://www.vtsl.net/hs-fs/hubfs/Checklist.png?width=730&name=Checklist.png) ## Need Help? ** ### CONTACT PROVISIONING  Our team is here to help!  All questions are good questions, and we want to ensure your service is set up perfectly. Contact the team:    [provisioning@vtsl.net](mailto:provisioning@vtsl.net) 020 078 3200   ** ### HELP DESK Once your system is up and running, the Help Desk will be your point of contact for support. Contact the team:   [support@vtsl.net](mailto:support@vtsl.net) 020 078 3200 ** ### CUSTOMER PORTAL Submit a support ticket, watch user videos and download quick start guides on [VTSL's CUSTOMER PORTAL.](https://www.vtsl.net/customer-portal) ** ### PRINT THE GUIDE Want to keep a copy of your to-do list on your desk?  Click here to print the information above. [GETTING STARTED PDF](https://www.vtsl.net/hubfs/VTSL%20Welcome%20Guide%20v8.pdf) - [**](https://www.facebook.com/vtslltd/) - [**](https://twitter.com/vtslltd?lang=en/) - [**](https://www.linkedin.com/company/vtsl-ltd/) - [**](https://plus.google.com/share?url=) Newsletter sign up form - it’s fast and easy ### ABOUT US: VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland. ### MAIN OFFICES: 5 Nickols Walk, London, SW18 1BZ, UK Republic of Work, 12 South Mall, Cork T12 RD43  Ireland ### CALL US: UK +44 (0) 20 7078 3200 IRE +353 21 237 0202   ![Website Footer Association Logos VTSL](https://www.vtsl.net/hs-fs/hubfs/Website%20Footer%20Association%20Logos%20VTSL.png?width=1008&name=Website%20Footer%20Association%20Logos%20VTSL.png)   © 2024 VTSL Ltd [Data Protection Policy](https://www.vtsl.net/hubfs/VTSL%20Ltd%20Data%20Protection%20Policy%20%26%20GDPR%20Compliance%20v1.pdf?t=1526054) | [Privacy Notice](https://www.vtsl.net/privacy-notice) **