We understand healthcare communications

VTSL is a G-Cloud provider, offering government-approved, tailored cloud communications solutions designed to improve patient's access to GP and healthcare services. Our future-proof solution is scalable and easy to use with 24/7 support, and in-person training included.

Over ten years of experience working with the NHS and local authorities has given us the insights and the knowledge needed to perfect our service. We are proud to offer a leading communications solution that helps CCGs, PCNs and GPs work seamlessly, efficiently, and securely.

We understand that communications systems are a vital foundation of successful healthcare services and that they can directly impact patient experience, access, and even wellbeing. This is why we continuously work with our GP clients to improve our service and make sure it meets their needs on a daily basis. 

But don't take our word for it! Check out our impressive credentials: we are a Crown Commercial Service provider, an HSCN and NHS Digital approved provider, as well as highly rated by our customers on the GP Practice Index.


Read our reviews on Practice Index




Doctors and receptionists can work from home just as if they were in the surgery, with an app that turns their mobile or laptop into their office phone. Calls can be received, made & transferred using their office extension / number, without using mobile plan minutes.



GP Cloud Voice® integrates with EMIS and other clinical systems, reducing the amount of admin time staff spend finding and updating patient records. GPs love the click-to-call feature and are able to spend more time talking to patients. 
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GP Cloud Voice® was designed to provide surgeries with precisely the features they need to serve patients in a modern way. From unlimited cloud-queuing, to call recording, to easy-to-change auto-attendants & on-hold music, VTSL provides a simple yet powerful system. 


Future proof your practice with the ability to work at scale, as and when needed. Whether you are group of practices, Federation or PCN, you'll be able to share resources and call other practices, as if they were in the same building.  


A phone system is only as good as your staff's ability to use it. GP Cloud Voice® is very intuitive to use. VTSL also provides free in-person training as well as videos & user guides.


Surgeries often put up with systems that don't work purely because of the hassle of switching.  At VTSL, we are experts in smooth switch overs, so there is virtually no disruption to service or patient access.
Book Demo


Our team would love to show you how you can improve patient's access to GP and healthcare services. See how GP Cloud Voice works and fully understand the value of all the features and how they will benefit your business.

Click the 'Book Demo' button to book a slot that is suitable for you, alternatively, fill in the form below!

We understand the challenges facing GP Practices

Primary care is facing significant challenges today, including the following:

  • Increased workload (overall workload increased by 16% between since 2007)
  • Increasing financial pressures (14% of surgeries have closed since 2013)
  • Recruitment & retention 
  • COVID-19, Political uncertainty & market disruption

VTSL is an award-winning cloud communications provider and leader in the GP sector because we work to address the challenges you face now, and in the future.  Our cloud telephony adapts to ensure your practice always has the most up-to-date technology, and our friendly team will make sure it is always working for you.

Our unique platform has received accolades from Gartner Magic Quadrant and ITSPA (Best VoIP Phone System Provider). VTSL is ISO 9001 and ISO 27001 certified, and a member of Practice Index, Ofcom RIPE, LINX and other industry associations. But what is most important is what our customers have to say...

VTSL’s Hosted Telephony was chosen because it was the only solution that met all our criteria.

Malcolm Tovey, Project Manager, NHS Luton

We are a very satisfied customer. VTSL has delivered promptly both in terms of sales and service. They are one of the best, most customer-friendly organisations I have dealt with!

Ratish Pillai, Practice Manager, Westbourne Green Surgery

I have used VTSL’s excellent VoIP service for over three years without any issues, and have recently added their voice recording system which is very good value. I would have no hesitation in recommending VTSL.

Peter, The Health Insurance Group

Free eBook Download

Learn more about our hosted VoIP phone system for GP practices and how the solution will help your practice in this quick & easy to digest Ebook. 


Download today...

Flexible terms & no upfront costs

Only pay for what you use

10+ years serving GP Practices

Guaranteed voice quality

VTSL manages implementation

Case Studies

GP Practices require a specific set of telephone features to effectively manage high inbound call volumes by a limited number of reception and administrative staff.  With GP Cloud Voice® your surgery will enjoy a fully managed set of cloud telephony features that will allow you to effectively manage high inbound call volumes at an affordable price.  Read more about features >>

VTSL provides flexible contract terms that are rarely, if ever, seen in the telecoms industry. Additionally our GP customers have directly influenced the development of GP Cloud Voice®, making it truly purpose-designed.
Take a look at our client case studies for further information...
Case Study Luton New Format IMAGE
Case Study Westbourne Green New Format IMAGE
GP Case Study Kingston Chambers IMAGE

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