VTSL Analytics

Benefit from in-depth insights in your company's call data

Benefits

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CREATE UNIQUE REPORTS 

Use the preset reports to quickly view valuable data about calling behaviour. Or create unique reports to see exactly the metrics you want. Data is displayed in bar chart, line graph, sunburst graph and full report format. 
HAPPIER EMPLOYEES

TRUE INSIGHTS, EASILY ACCESSED

With insights into busy call periods, missed calls, sales team calling behaviour, support call metrics and more, you can better manage teams and allocate resource. You are also able to give more accurate employee performance reviews.
EMAIL

SCHEDULE TO YOUR INBOX

Why not have your favourite reports emailed to you at intervals of your choosing?  With the scheduling feature, you pick and choose which reports you want emailed to you, and when -- and it only takes seconds to set-up.
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CALL HISTORIES, KEY METRICS & MORE

Perhaps you are just looking to see a list of all calls made by a particular individual during a certain hour, or on a certain day. For all reports, call history is provided, so you can easily see the individual calls made and received. 

Intuitive to use, no training needed

Use preset reports or create your own

Data updated every 5 minutes 

View data in charts or graphs

Schedule reports sent to your inbox

SEE THE CALL DATA YOU NEED, QUICKLY & EASILY

The beauty of VTSL's Analytics application allows you to see something as simple as the calls made that day by a particular individual or as sophisticated as a multi-variable missed call report across the entire organisation.  Either way, you can access the data, change time frames, and add filters, quickly and easily.

How do I access it?

Analytics is an application in the VTSL Portal, accessed using your email address and password. 

How does it work?

Simply choose from a drop down menu of preset or saved reports that you (or a colleague) have created. Then click 'Run Report'.  You will see the 'Views' and 'Filters' applied to that report, as well as the report itself which is displayed in both graphical and chart format at the bottom.

What are 'Views' and 'Filters'?

A 'View' is how you want to see your data.  This is usually by extension if you are looking at performance, or by a unit of time (hour, day, etc) if you are looking for the busiest / slowest periods.  You can have more than one View, and they are applied in the order added.  You can change their order however.  Filters provide you with a way of refining the data to show you only the information you are looking for.  You can add filters for time periods, direction of call, whether the call was answered, and more.

Can I change the 'Views' and 'Filters' on preset and saved reports if I want to see something slightly different?

Yes, absolutely. 

Can everyone see this call data in my organisation?

Everyone with permission to use the application can access it in their VTSL portal. Permission is given when you order the application from VTSL. 

What happens if I create a report with illogical Views and Filters?

Data can only be displayed if what you are asking for makes sense.  For example if you are trying to see data by auto-attendants but don't have any, then obviously you won't have data.  

Am I able to download reports?

You can easily download a report as a pdf simply by pressing 'Download'.

How would I schedule a report to be emailed to me each Monday?

Go to the scheduling application in the VTSL portal, and follow the easy 3-step process.
Download brochure

ANALYTICS BROCHURE

Download our Analytics brochure to learn more about how this incredibly insightful application can give you the information you need to make better decisions.

ABOUT US:

VTSL is a leading cloud communications provider specialising in voice and data solutions to the UK & Ireland.

MAIN OFFICES:

5 Nickols Walk, London, SW18 1BZ, UK

Republic of Work, 12 South Mall, Cork T12 RD43  Ireland

CALL US:

UK +44 (0) 20 7078 3200

IRE +353 21 237 0202

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