JOb Description

VTSL is an award-winning technology company specialising in hosted telecommunications. VTSL was established 9 years ago and has developed its pioneering technology to remain on the leading edge of business communications. VTSL has 97% customer retention over the last 5 years, is privately owned and profitable.

VTSL boasts a staff retention rate of nearly 100%. Staff are given the autonomy they need to do their job, while receiving the direction they need to grow and develop. Work-life balance is important to the founders of VTSL, and as such the company offers the ability to regularly work from home, as well as other flexible working options. VTSL offers a competitive compensation package that includes a gym membership and private healthcare.

About the role:

This position is an entry level role for someone looking to start a career in help desk support, working for a company with both a superb reputation and friendly working environment.

You will be exposed to a broad range of telecoms and communication technologies and work daily with experienced engineers who will teach you how to succeed in your role.  You will be trained on VTSL’s products and services, as well as all the common support queries. VTSL also offers opportunities for sponsored certifications such as Cisco accreditation, which is actively encouraged.

The expected career path for someone in this role would be to become a VTSL Network Engineer after the requisite period of training and development.


  • Act as the first point of contact for all support calls
  • Gather accurate details from a customer to log a support ticket
  • Proactively monitor the support ticket queue
  • Categorise and prioritise support tickets in the queue
  • Evenly distribute workload to the technical team
  • Log all faults and requests on the helpdesk system
  • Resolve simple issues at the first point of contact

What We Need from you

  • Telephone customer services experience
  • Strong written and verbal communication skills
  • Ability to work in a team and communicate effectively
  • Positive attitude and very punctual
  • Willingness to be trained and learn
  • Experience of using service desk software / CRM systems