Voip Network Engineer

JOb Description

Healthcare + Gym + Flexible Working

VTSL is an award-winning technology company and ISP specialising in business cloud communications. VTSL was established 9 years ago and has developed its pioneering technology to remain on the leading edge of business communications. VTSL has 97% customer retention over the last 5 years, is privately owned and highly profitable.

VTSL boasts a staff retention rate of nearly 100%. Staff are given the autonomy they need to do their job, while receiving the direction they need to grow and develop. Work-life balance is important to the founders of VTSL, and as such the company offers the ability to regularly work from home, as well as other flexible working options. VTSL offers a competitive compensation package that includes a gym membership and private healthcare.

Responsibilities include:

  • Troubleshooting and performing diagnostics issues in the VTSL network
  • Liaising with suppliers to resolve issues originating from external vendors
  • Testing and providing solutions to end users
  • Supporting and training junior engineers
  • Working within SLAs and adhere to support processes
  • Monitor systems proactively to reduce fault occurrences
  • Maintain problem free Core network
  • Upgrade network elements as and when needed
  • Implement new functionalities in Core or Customer networks to improve performance

Required Skills

  • 3+ years experience in VoIP sector is essential
  • BSc Computer Science Degree or similar 2:1 or higher
  • Routing protocols (BGP essential), good understanding of routing concepts
  • Very good understanding of VLANs, trunking, Q-in-Q, TCP/IP, SIP, STP, DNS, DHCP
  • Some VMWare virtualisation experience
  • Experience of various Linux network tools and utilities
  • Experience of troubleshooting WiFi issues is desired
  • Good understanding of firewalls, how to configure them for various applications
  • Network management systems, able to use the data to make informed decisions
  • Bandwidth Management 
  • CCNA qualification is desired 
  • Experience on network troubleshooting tools such as Wireshark
  • Excellent written and verbal communication skills
  • Excellent organisational and time management skills
  • Good self learning skills and able to pick up new concepts quickly
  • Strong analytical skills with proven problem solving ability
  • Ability to work independently, and also in a team and communicate effectively
  • Positive attitude and very punctual
  • Willingness to be trained and learn new skills as required by the job role 
  • Experience of using service desk software / CRM systems