JOb Description

Healthcare + Gym + Flexible Working

Do you want to be a key part of a team in one of the first companies to deliver cloud communications? VTSL are looking for someone to help troubleshoot and resolve issues within the VTSL network, work and liaise with suppliers and SLAs, monitor and upgrade networks where needed all whilst maintaining a positive attitude and having a willingness to learn and expand skills. If you enjoy solving problems and love to work both independently as well as in a team then this could be the role for you. 

VTSL is an award-winning technology company and ISP specialising in business cloud communications. Established 9 years ago, we have developed our pioneering technology to remain on the leading edge of business communications. With a 97% customer retention over the last 5 years, we are privately owned and highly profitable.

Culture of VTSL
Our values are much like a family with integrity, honesty, and the future firmly in our sights. Everyone is empowered to provide superior service and we pride ourselves on having a warm, supportive environment to work with thorough training and a strong team-working ethic. We’re a genuinely pleasant company to work for and small enough to make a company-wide contribution. You will not feel like a cog in a big machine!

We try hard to provide a strong work-life balance and offer a challenging environment and time to pursue interests outside of work.

Responsibilities include:

• Troubleshooting and performing diagnostics issues in the VTSL network
• Liaising with suppliers to resolve issues originating from external vendors
• Testing and providing solutions to end users
• Supporting and training junior engineers
• Working within SLAs and adhere to support processes
• Monitor systems proactively to reduce fault occurrences
• Maintain problem free Core network
• Upgrade network elements as and when needed
• Implement new functionalities in Core or Customer networks to improve performance

Required Skills

• 3+ years experience in VoIP sector is essential
• BSc Computer Science Degree or similar 2:1 or higher
• Routing protocols (BGP essential), good understanding of routing concepts
• Very good understanding of VLANs, trunking, Q-in-Q, TCP/IP, SIP, STP, DNS, DHCP
• Some VMWare virtualisation experience
• Experience of various Linux network tools and utilities
• Experience of troubleshooting WiFi issues is desired
• Good understanding of firewalls, how to configure them for various applications
• Network management systems, able to use the data to make informed decisions
• Bandwidth Management 
• CCNA qualification is desired 
• Experience on network troubleshooting tools such as Wireshark
• Excellent written and verbal communication skills
• Excellent organisational and time management skills
• Good self learning skills and able to pick up new concepts quickly
• Strong analytical skills with proven problem solving ability
• Ability to work independently, and also in a team and communicate effectively
• Positive attitude and very punctual
• Willingness to be trained and learn new skills as required by the job role 
• Experience of using service desk software / CRM systems

EMAIL YOUR CV TO VACANCIES@VTSL.NET